---
title: Why won't the Family Information Form open?
description: The Family Information Form is an XFA file, so it only opens in Adobe Acrobat Reader after you download it. You don't need to sign it.
---
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# Why won't the Family Information Form open?
## How to open the form, what to put for your parents, and whether to sign it.
It's an XFA file, not a regular PDF, so it only opens in Adobe Acrobat Reader after you download it.
1. Download the form to your computer.
2. Right-click the file and choose "Open with."
3. Select "Adobe Acrobat PDF Reader."
Still not opening? Make sure you have the latest version of Adobe, then close the form and refresh your browser or [clear your cache and cookies](https://ircc.canada.ca/english/helpcentre/answer.asp?qnum=315&top=23). IRCC also has [troubleshooting tips for its forms](https://ircc.canada.ca/english/helpcentre/answer.asp?qnum=660&top=18).
If you truly can't open it, try another computer or device. Some past participants have used a computer at a public library. Don't download an old copy of the form from somewhere else online, because IRCC might not accept it.
**What do I put for my parents?** Fill in your parents' information even if you don't live with them. If a parent has died or you don't know who they are, say so and give whatever information you have.
**Do I need to sign it?** No. The PDF won't let you e-sign it, and IEC has said your signature isn't needed. Your electronic signature at the end of the application covers every document in it. IEC [answered this question on Facebook](https://www.facebook.com/IntlExperienceCanada/posts/1129974077184574), and thousands of people have submitted the form unsigned without any problem.
For more detail, see our [2026 IEC Working Holiday application instructions](https://iex-website.s3.amazonaws.com/pdfs/2026-IEC-Working-Holiday-Application-Instructions.pdf).
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