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My IRCC account or application page isn't working. What should I try?

Fixes for browser errors, PDFs that won't open and sign-in loops.

Most problems clear up with a different browser setup. Start with Google Chrome or an incognito window, then work through these fixes.

  1. Clear your cookies and cache.
  2. Try the link again. Sometimes it takes a few attempts.
  3. Turn your pop-up blocker off, or on if it was off.
  4. Clear your entire browsing history.

A PDF won't open: The application forms are XFA files and need the latest version of Adobe. Download the file, right-click it, choose "open with" and select Adobe Acrobat PDF Reader. If it still won't open, try another computer.

Stuck in a sign-in loop: If the account pages keep sending you in a circle, click "Sign in or create an account to apply online" in the right-hand column.

Error about your reference code: Check the IRCC troubleshooting page, which is linked in the full 2026 application guidelines.

Questions? Contact us at workabroad@interexchange.org or (800) 597-3675. We reply within 24 hours.