What do I do if my personal reference code isn't working?
IRCC's help page covers the most common fixes.
IRCC has a help page for personal reference code problems. Follow the steps there first.
You get your personal reference code at the end of the eligibility questionnaire, and you need it to create your IEC profile. Save it somewhere you can find it again.
If the code still doesn't work after you've tried IRCC's suggestions, contact us. Our 2026 IEC Working Holiday application instructions also cover the questionnaire and profile steps.